Refund Policy

This Refund Policy explains how refunds work for Jobcific Pro. It forms part of our Terms of Service. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

1. First payment: 30-day money-back

If you are not satisfied with Pro, we will refund your first Pro payment in full if you ask within 30 days of that payment. This applies to the first monthly payment and the first yearly payment. You do not need to give a reason.

2. Renewals

Later renewal payments are reviewed case by case. Email us if a renewal charged after you thought you had cancelled, if Pro was unavailable, or if there was a billing error. We will look at the order with Paddle. We may refund, offer a partial refund, or decline, except where the law requires a refund.

3. How to request a refund

You can:

• Email us at riosaugat@gmail.com from the address on your account, with your order email and approximate payment date. We will arrange the refund with Paddle.
• Go to paddle.net, use Request refund, or use the “View receipt” or “Manage subscription” link in the email Paddle sent you. You can also email Paddle at help@paddle.com.

Do not send a refund to yourself. Paddle processes approved refunds as merchant of record.

4. How refunds are paid

Approved refunds go back to the original payment method where possible, usually within 14 days of approval. Your bank may take longer to show the credit. When a first-payment refund is approved, we remove Pro access.

5. Cancellation is not a refund

You can cancel auto-renewal at any time from Manage billing. Cancelling stops the next charge. It does not automatically refund the current period. If you want money back, follow section 3 as well as cancelling.

6. Statutory rights

Nothing in this policy limits rights you have under Australian Consumer Law or other mandatory consumer law where you live. If you are a consumer in the EU or UK you may have a 14-day withdrawal right for distance contracts. Pro is supplied digitally and starts as soon as you subscribe. Our 30-day first-payment refund is offered in addition to any non-excludable statutory right.

7. Chargebacks

If you do not recognise a charge, contact us or Paddle first. A chargeback with your bank is slower and can delay a genuine refund. Paddle’s buyer terms and refund policy also apply to transactions it processes.

8. Contact

Saugat Karki (ABN 59 615 422 149), trading as Jobcific
Email: riosaugat@gmail.com